HELPFUL HINTS
HELOISE
LITTLE ROCK — DEAR HELOISE: When I receive a floral arrangement, I take a picture of it to give to the sender. Then I buy the exact silk flowers and replicate the arrangement.
- Savannah in Huntsville, Ala. DEAR READER: We received a letter from JoAnn Gregoire of Sacramento, Calif. She says: “I had yellow mums delivered to me from my cousin for my birthday. When I called to thank my cousin, she said, ‘I knew spider mums were your favorite.’ The plant delivered to me was not spider mums. A call was made to her florist, and plants were exchanged. Sending a picture is a perfect way to ensure that the sender got what she paid for.”
This letter got us doing some research. What happens if you experience a problem with a floral order?
Flowers usually are guaranteed for seven days, while plants have a 30-day guarantee, and you must call or contact the company within this period. You need to check this guarantee when ordering.
Under normal circumstances, florists will work with you to rectify the problem. Depending on where you got the flowers, the florist might offer a refund, resend an order or offer a discount.
If you order flowers online, be sure to call each day that the flowers are not delivered so the company has a log of your calls.
Lastly, local florists are allowed to substitute flowers of different colors provided they are of equal value. Again, check with the florist when placing your order.
Send a money- or time-saving hint to Heloise, P.O. Box 795000, San Antonio, Texas 78279-5000; fax to 210-HELOISE; or e-mail
HELOISE@CompuServe.com
This article was published Monday, July 7, 2008.
ActiveStyle, Pages 29 on 07/07/2008
